Need to return a product to us?

Because our items are often the subject of birth gifts: Return them free of charge within 30 days. To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.

* Any item returned more than 30 days after delivery.

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to officially post. Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have completed all these steps and you still have not received your refund, contact us at the following address: bonjour@adorable-france.com .

Regular priced and sale items are refundable.

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to bonjour@adorable-france.com and send your item to: 42 Avenue Lénine 37700 Saint-Pierre-Des-Corps. Recipient: ADORABLE FRANCE.

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.

To return your product, you must send it to the following postal address: 42 Avenue Lénine 37700 Saint-Pierre-Des-Corps. Recipient: ADORABLE FRANCE. Shipping costs related to returning your item are free in France. Return costs are free.

Depending on where you live, the time it takes to receive your exchanged product may vary.