Answers to the most frequently asked questions.
Very simple! You just need to click on the “Add to cart” button from the product page you want to order, and finally click on the “Proceed to checkout” button.
We accept all payments by VISA, MasterCard, American Express bank cards, and Paypal.
Perfect! The security of our clients is an absolute priority. For this, all payments are secured by our partners Stripe and Paypal.
All our orders are shipped within 1 to 2 business days, from Monday to Friday. For information purposes only, delivery times are 3 to 5 business days.
For any problem with the receipt of your package, we offer you the possibility to easily return your products to our premises. For more information, please consult our return and refund policy.
To make a return, contact us by email at bonjour@adorable-france.com by inserting “[RETOUR]” in the subject of the email.
All our products are guaranteed in case of malfunction upon receipt.
To benefit from your warranty if your product does not work properly or is damaged upon receipt, contact us by email at the address bonjour@adorable-france.com by inserting "[RETOUR]" in the subject of the email."
You can contact us 7 days a week by writing to us from our “Contact” section.
Our 100% French support team will respond to you within 2 hours following your request, from Monday to Sunday from 9:00 AM to 6:00 PM.